Delivery Terms and Conditions
For orders arriving with a freight company:
- *Deliveries will be on 53 foot trailers. Please contact us about your delivery IF: You live in a Gated Community, on a private drive, narrow road or cul-de-sac. Then, we can arrange in advance for a smaller truck to make your delivery.*
- **Please note that an email will be sent after your order ships with a detailed explanation on how to accept an order that shipped with a freight company**
- ***If the delivery is being made to a less accessible area or areas which require special/additional freight services (crossing water, on a small island, etc...), you may be responsible for additional freight charges. If this is the case, we will contact you prior to your order shipping to go over your options.***
For orders arriving with FedEx/UPS Ground:
Boxes will have a different finish name than on the website:
If you have worked with a Willow Lane Cabinetry kitchen designer:
Note on orders containing multiple finishes:
For orders placed without seeing a door sample prior:
Changes to order(s)
Please note that orders can be changed within 24 hours of the order being placed. After that time period, changes could result in restocking fees. Changes within 24 hours will never incur restocking fees.
Cancellation of order(s)
Please note that orders that are cancelled after 24 hours could result in restocking fees. Orders cancelled within 24 hours are always 100% refundable.
Since stock can change daily, it's possible that not all items on an order will be available to ship within the time frame listed. If anything is out of stock, customer service will notify you and you will be able to decide whether you'd like to wait for the out of stock items, switch to another item, or cancel those items. If you'd like to check availability before your order is placed, please let us know and we'd be happy to check with the manufacturer!
Orders being shipped outside of the lower 48 continguous United States
Please note that if your order is shipping outside of the lower 48 continguous United States, you will be required to pay a live shipping quote provided by our ground and/or freight shipping companies.
PRODUCT CHARACTERISTICS ACCEPTANCE
We want you to be 100% satisfied with your purchase! To ensure your satisfaction, please take a moment to read through the below information to better understand the unique characteristics of the wood species, finishes and processes we use as it relates to the finished product appearance.
Naturally occurring characteristics such as variations in color, grain, mineral streaks and knots are not considered defects. Color variations are a natural occurrence due to substrate, age, character of cabinets and exposure to UV light and sunlight. Such variations and changes are not considered defects. For these reasons, new and/or replacement cabinets may not match display samples and/or existing cabinets. These natural characteristics may also visibly show through the cabinet finish by way of grain, worm holes and knots. This is not considered a defect.
Warping is the bending or twisting of a part due to moisture and atmospheric changes. To measure a door or shelf, lay the product on a flat surface and measure the gap from the surface to the part. The standard allowable tolerance for wood is 1/8" per lineal foot. Materials that fall within specification are considered acceptable, as a part of the natural substrate characteristics.
Paint finishes are uniquely different from stained finishes. On all painted products, expansion and contraction are typical due to changes in climate conditions. Due to the normal movement, paint finishes may develop separation lines, finish breaks and seam lines. These will be most notable at stile, rail and panel joints. Joint separations may become more noticeable over time and through season changes. Some of the grain pattern and characteristics (checks, pin knots) as well as seams and joints will remain visible through the paint finish. These are normal and are not considered quality defects. Seam lines and finish breaks are normal characteristics of paint finishes and should not be considered a reason for product replacement. Over time, there may be a slight color shift due to exposure to natural and artificial light.
Wood is in a constant state of expansion and contraction, therefore hairline fractures will soon be noticeable at the joints on the cabinet face frame. These will not weaken the finish, but they will be noticeable.
When mitered doors are painted with a solid color finish, the joints of the miter door will appear as the wood expands and contracts due to normal environmental changes.
The glazing process is a custom hand-applied technique that will vary between individual cabinet doors, and will not look exactly the same on every door. Differences in thickness, darkness, and consistency are to be expected with this hand-applied finish and are not considered to be a defect.
EXPANSION AND CONTRACTION
Moisture content varies by wood species. Dry climate conditions can cause wood to shrink. Once the cabinets acclimate, the stain glaze, or final finish may need to be touched up. If not thoroughly wiped clean, these polishes and oils can create either a hazy look or act as attractant to dust and dirt.
BY CHECKING THE BOX AT CHECKOUT, I ACKNOWLEDGE THAT I HAVE READ THE STATEMENTS ABOVE AND ACKNOWLEDGE THE PRODUCT CHARACTERISTICS OUTLINED.