For orders arriving with a freight company:
Willow Lane Cabinetry cannot be held liable if you sign for your order without noting that pieces are missing and/or damaged. You will be responsible for re-ordering and missing pieces so please make sure to do a thorough check when your order comes. Please do not refuse any damaged order (instead, follow the above instructions), any returned orders may be subject to restocking fees in accordance with our
Willow Lane Cabinetry cannot be held liable if you sign for your order without noting that pieces are missing and/or damaged. You will be responsible for re-ordering any missing pieces so please make sure to do a thorough check when your order comes. Please do not refuse any damaged order (instead, follow the above instructions)..
- *Deliveries will be on 53 foot trailers. Please contact us about your delivery IF: You live in a Gated Community, on a private drive, narrow road or cul-de-sac. Then, we can arrange in advance for a smaller truck to make your delivery.*
- **Please note that an email will be sent after your order ships with a detailed explanation on how to accept an order that shipped with a freight company**
- ***If the delivery is being made to a less accessible area or areas which require special/additional freight services (crossing water, on a small island, etc...), you may be responsible for additional freight charges. If this is the case, we will contact you prior to your order shipping to go over your options.***
For orders arriving with FedEx/UPS Ground:
Please inspect the boxes within 48 hours of delivery and contact Willow Lane Cabinetry with reports of any damage or missing pieces. After 48 hours our manufacturers will not accept and damage or missing pieces claims and you will be responsible for re-ordering.
Boxes will have a different finish name than on the website:
Upon your delivery, you will notice that the finish name on the boxes will differ from the finish name you purchased on the website. The manufacturer's names are changed on our website, however you will receive an email after your order ships that details what to do on your delivery and will also note the finish that the boxes will say. Please DO NOT refuse your delivery thinking you received the wrong cabinets. If, for some reason you did not receive this email, please check your Spam/Junk folder or contact us.
If you have worked with a Willow Lane Cabinetry kitchen designer:
Please note that our designers work off of your measurements. In the event something is measured inaccurately which ends with an error in your cabinet sizes, Willow Lane Cabinetry cannot be held liable. Please make sure to look over every measurement for your kitchen and every cabinet on your final invoice to make sure that it is correct and exactly what you want. If you do not understand something or have any questions about where a cabinet or accessory is being used please make sure to ask your designer before you sign off on the order.
For orders placed without seeing a door sample prior:
Please note that Willow Lane Cabinetry strongly urges you to place door sample order(s) of your cabinet before you purchase to make sure it is exactly what you are expecting. Computer screens can alter images and although close, images seen on our website can vary from actual cabinets - which is why we suggest you to order a sample first. If you choose not to order a sample and end up not liking the kitchen (because it is not what you expected) you will not be able to return the cabinets since orders are assembled and finished on an as-ordered basis.