Delivery Terms and Conditions



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For orders arriving with a freight company:

For orders arriving with a freight company: Upon arrival of your order, you must inspect all items and make sure everything is there with no noticeable damages. Please also make sure you are not missing any pieces. The best way to do this is to print out your order receipt and cross reference it against the delivery receipt. If there are any damages (no matter how small) and/or missing pieces, you must make a note of these items on the delivery receipt and get a signed copy from the driver (the driver will have multiple copies) and must give you a receipt.
The delivery will be a curbside, end of truck delivery. Curbside, meaning the delivery will be made either at the curb or in your driveway, depending on what the driver deems the easiest and safest way to deliver your order. End of truck, meaning the driver is only responsible for moving the pallet to the end of the truck. From that point, it is the customer’s responsibility to unload the pallet piece by piece (this is a perfect time to do a piece count and inspect each box for damage). If your order is able to utilize a lift gate (an 'elevator' on the back of the freight truck that lowers the pallet onto the curb), it will be automatically included on your delivery free of charge! However, please note that certain orders will not be able to use a lift gate due to the size of the pallets used for delivery. ‚Äč
Willow Lane Cabinetry cannot be held liable if you sign for your order without noting that pieces are missing and/or damaged. You will be responsible for re-ordering and missing pieces so please make sure to do a thorough check when your order comes. Please do not refuse any damaged order (instead, follow the above instructions), any returned orders may be subject to restocking fees in accordance with our return policy.
  • *Deliveries will be on 53 foot trailers. Please contact us about your delivery IF: You live in a Gated Community, on a private drive, narrow road or cul-de-sac. Then, we can arrange in advance for a smaller truck to make your delivery.*
  • **Please note that an email will be sent after your order ships with a detailed explanation on how to accept an order that shipped with a freight company**
  • ***If the delivery is being made to a less accessible area or areas which require special/additional freight services (crossing water, on a small island, etc...), you may be responsible for additional freight charges. If this is the case, we will contact you prior to your order shipping to go over your options.***

For orders arriving with FedEx/UPS Ground:

Please inspect the boxes within 48 hours of delivery and contact Willow Lane Cabinetry with reports of any damage or missing pieces. After 48 hours our manufacturers will not accept and damage or missing pieces claims and you will be responsible for re-ordering.

Boxes will have a different finish name than on the website:

Upon your delivery, you will notice that the finish name on the boxes will differ from the finish name you purchased on the website. The manufacturer's names are changed on our website, however you will receive an email after your order ships that details what to do on your delivery and will also note the finish that the boxes will say. Please DO NOT refuse your delivery thinking you received the wrong cabinets. If, for some reason you did not receive this email, please check your Spam/Junk folder or contact us.

If you have worked with a Willow Lane Cabinetry kitchen designer:

Please note that our designers work off of your measurements. In the event something is measured inaccurately which ends with an error in your cabinet sizes, Willow Lane Cabinetry cannot be held liable. Please make sure to look over every measurement for your kitchen and every cabinet on your final invoice to make sure that it is correct and exactly what you want. If you do not understand something or have any questions about where a cabinet or accessory is being used please make sure to ask your designer before you sign off on the order.

For orders placed without seeing a door sample prior:

Please note that Willow Lane Cabinetry strongly urges you to place door sample order(s) of your cabinet before you purchase to make sure it is exactly what you are expecting. Computer screens can alter images and although close, images seen on our website can vary from actual cabinets - which is why we suggest you to order a sample first. If you choose not to order a sample and end up not liking the kitchen (because it is not what you expected) you will not be able to return the cabinets since orders are assembled and finished on an as-ordered basis.

Stock status

Since stock can change daily, it's possible that not all items on an order will be available to ship within the time frame listed. If anything is out of stock, customer service will notify you and you will be able to decide whether you'd like to wait for the out of stock items, switch to another item, or cancel those items. If you'd like to check availability before your order is placed, please let us know and we'd be happy to check with the manufacturer!

Orders being shipped outside of the lower 48 continguous United States

Please note that if your order is shipping outside of the lower 48 continguous United States, you will be required to pay a live shipping quote provided by our ground and/or freight shipping companies. 

Please click here for our Terms and Conditions when using Willow Lane Cabinetry's website