Willow Lane Reviews
We pride ourselves in excellent, top notch customer service and your comments are the ultimate compliment. But don't take our word for it! Check out 100% real reviews from actual customers just like you.
Our customer answered: I searched many sites...ordered and cancelled. There was a huge 40% off Presidents Day sale that was so helpful to me to be able to order the beautiful cabinets I loved!
Our customer answered: Purchased several times before and were satisfied
Our customer answered: Your customer service is great! There were 2 manufacturing defects in the crown molding that I received. I filed a claim on your form which was quick and easy. The very next day I was contacted by a rep and about 7 days later I had a new crown molding.
Our customer answered: Those stores were not helpful to me!
Our customer answered: Liked your cabinets and price and easy ordering online.
Our customer answered: Price and article in Fine Homebuilding Magazine. Absolutely great experience all the way around.
Our customer answered: Price and availability- delivery in 2 weeks instead of 6
Our customer answered: Don't like what the big box stores offer and too expensive for quality that is offered. Also, our designer was patient and upfront and not pushy
Our customer answered: Very good designer. Kat Marshal was big reason for my decision.
Our customer answered: Price, read good reviews, went to the studio to see product in person. and the quality looked very good. Free shipping was a great bonus too!
Our customer answered: Quality, price, and reviews
Our customer answered: Brick and mortar stores can’t come close to these prices!
Our customer answered: WONDERFUL experience, all of the staff was very helpful. I will recommend to everyone.
Our customer answered: Quality, Price and great customer service. The staff at Willow Lane Cabinetry were very good at communicating with us.
Our customer answered: Our beautiful bathroom cabinets arrived today! I was immediately blown away with the quality and craftsmanship of the cabinets. They are just perfect and we really could not be happier. Aside from being completely ecstatic over my cabinets, I have been so impressed with the Willow Lane company as a whole. Throughout the ordering and waiting process, I contacted customer service reps on several occasions via email and their online chat. I was always helped with prompt and accurate information. On one occasion, a rep was now sure of the answer to my question and the emailed me later in the day with an answer. I was even sent pics of the interiors of particular cabinets upon request. Such a personal process. Honestly, I was not 100% comfortable making my cabinet purchase online as I would have preferred to see an actual cabinet, rather than a sample, but I am so happy that I took that chance. Ordering a sample cabinet door was very helpful. Bei ng able to see the quality of the door helped me make my decision to order through Willow Lane. The prices are extremely fair, customer service is top notch and the product is beautiful. I highly recommend this company!
Our customer answered: Liked the style, price, and that they were already assembled. Also, liked the fact that there were no pushy sales people, just helpful designers!
Our customer answered: I could not be happier with the quality. The videos were great. I went shopping for countertops and guess what the high end store was selling for cabinets.... mine. They were shocked that I had the same cabinets. Great price and great quality.
Our customer answered: Had more success and help from the Willow Lane designer. And the price and quality were far better.
Our customer answered: Price and hassle free shopping
Our customer answered: Just received cabs and took a box apart. Shipped nicely, cabinet is in great shape and looks sweet. Will take my entire order apart in the next couple days. Design help from Vicky was awesome, could not have done it without her!
Our customer answered: I could not find what I wanted at a reasonable price at the big box stores. Willow Lane offers a great product and helped me save several thousand compared to Home Depot
Our customer answered: As advertised the cabinets were delivered within the time frame, with no problems. Compared to other online companies that I have dealt with this has been my best online experience with no hassles. Cabinets are very nice and quality is as good as I would get in our local store.
Our customer answered: I liked the style of the cabinets and the retailer had credibility through the BBB and Norton.
Our customer answered: Best price and great styles! We bought the Society Shaker White and absolutely love them! Also saved a lot compared to quotes we received from local stores and other online retailers.
Our customer answered: I liked the quality of the materials/construction as well as the various styles available. MUCH better options than can be found locally for a similar price!
Our customer answered: The price for the value was amazing! I am also happy that I'll be receiving my cabinets a week after ordering, rather than 5-6 weeks :)
Our customer answered: I was very happy. I had questions and used the chat online and got immediate, honest answers to my questions.
Our customer answered: Cabinets were every bit as lovely as the samples. Designers worked hard to help me. Even delivery was professional. You will be pleased. My contractor who sells cabinets from another company was impressed and wants to become a distributor.
Our customer answered: Everyone over at Willow Lane was incredible! We had a wonderful experience and saved several thousand dollars over the quote we received from Home Depot. Everything was great.
Our customer answered: Better value, better quality
Our customer answered: I was somewhat hesitant to purchase on line.......but read the reviews did some homework and decided to take a chance and I was happy I did. Love the cabinets . They are well made......smart looking and the cost was great. Was so happy with my Kitchen cabinets decided to upgrade my bathroom and my new vanity cabinet just came in.
Our customer answered: Great Quality and Cost. I was quite happy with my experience!
Our customer answered: Quality, price, and the great help from Nicki the designer
Our customer answered: Better quality, good reviews, good feedback
Our customer answered: Initially saw their commercial on the DIY Network. Then after researching I found their prices, quality and choice to be much greater then our local stores.
Our customer answered: Quality, price, viewed it on DIY network, great customer service.
Our customer answered: You had a better selection and better pricing
Our customer answered: Saw some of your cabinets in-person through a friend who had purchased them. They look awesome and when she told me the price I was floored! We just completed our purchase and saved well over $4,000 over our Lowes quote.
Our customer answered: Attractive cabinetry at good prices, and an incredible design service!
Our customer answered: Price and Quality and Selection, plus the assistance of the designer
Our customer answered: 1/3 of the price quoted at lowes. The online designer was great and gave us exactly what we asked for
Our customer answered: Design services, price and quality
Our customer answered: After going to the big box stores and seeing how much they were charging for cabinets that I didn't feel were the best quality, I knew there had to be a different option.
Our customer answered: Better construction and style options for the price.
Our customer answered: Great price and quality
Our customer answered: Price and quality and customer service
Our customer answered: Impressed with choices of cabinets and prices.
Our customer answered: The quality of Willow Lane Cabinetry was equal to or better than the big box stores and the price was much less, plus great reviews on the internet.
Our customer answered: Cabinet quality and price, along with ease of ordering. The discounted prices allowed us to order more upscale cabinets.
Our customer answered: Quality, price, and working with Katherina has been great!
Our customer answered: Huge selection of not- easily- found sizes - have a small kitchen with specific storage needs.
Our customer answered: Jen did a killer job with all our questions, and design effort. Her effort is what closed the sale. You had the best customer experience by far. By the way, this followed through post sales as well... and the team that got the orders tracked, broken items (only a couple) and got everything moving promptly and with lots of communication. Stellar team.
Our customer answered: Quality cabinets, good prices, free design service
Our customer answered: We are comfortable making purchases on line from reputable companies.
Our customer answered: Prices were much better than box stores. Didn't want to overbuild this remodel and wanted to stay within our budget. House needed a lot of other work as well.
Our customer answered: I love the cabinets, they are amazing quality and the color is perfect!!
Our customer answered: From my first interaction with Chrissy on the design team who provided prompt first class service in helping me design the most efficient use of my space, to the delivery of the cabinets that was very well executed, to the follow up by Samantha on the customer service team to make sure I was satisfied with everything the Company has been excellent in providing a first rate experience in shopping for my new kitchen cabinets. Thank you to the whole team for all the assistance, you deserve the highest customer service marks. Brian
Our customer answered: Price and quality, ease of online use
Our customer answered: Price, Quality, and Style
Our customer answered: Great products, great prices
Our customer answered: Price, reviews and construction quality.
Our customer answered: Price, style and quality . A cabinet like this was priced at Lowes and was 3 times as expensive for anything close to the quality of these cabinets.
Our customer answered: I Just wanted to say thanks the whole crew at Willow Lane. From the first day, through the completed professional kitchen concept by Ellie, they were great. I could not be happier with the outcome of this project. Thanks again Jim
Our customer answered: testimonials, quality, value
Our customer answered: Awesome Customer Service as Vanessa was able to place hold our order on order as we had incorrect measurements and needed to revise the order with a few cabinets!!! Awesome and PROMPT service and delivery guy Brian Keith, as my husband had back surgery and he unloaded ALL Cabinets! Thank you Vanessa and thank you Brian!!!
Our customer answered: To save mone and still be able to get nice cabinets
Our customer answered: Your company has been great so far.. the ordering was easy, I got financing, and believe me.. I am building out this building that I paid cash for.. I am strapped.. so this was a match made in heaven.
Our customer answered: The price was much better
Our customer answered: The quality of the cabinets seem to be as good as the smaller stores that we have used but the cost was a lot less.
Our customer answered: Nice look for a great price.
Our customer answered: More expensive at the store and lesser quality and design.
Our customer answered: Liked the price for the quality and design.
Our customer answered: Less expensive
Our customer answered: Quality and price. Details given when ordering made it easy to fit pieces into my plans.
Our customer answered: I had a very good experience over all. The staff were very friendly and professional. The product was very nice when I received it. I still received support even when I was done purchasing the product.
Our customer answered: I ordered a sample door and the quality is amazing! And it was more then half the price I was quoted at Lowes!
Our customer answered: Price and great design help
Our customer answered: The price was half of what we were quoted.
Our customer answered: I ordered a sample door and loved the quality and price! Also, your customer service team is outstanding!
Our customer answered: love the customer service and price/style of the cabinets!
Our customer answered: Great second experience shopping with them.
Our customer answered: Because the quality was better than a store
Our customer answered: Great Quality and very good prices. Designers are patient, and happy to refine initial designs.
Our customer answered: A great designer who was so helpful and answered all our questions. Also customer reviews and it appears the company makes sure the customer is satisfied and takes care of any problems they may have.
Our customer answered: Right price good selection nicely laid out site and a better business bureau A+ rating
Our customer answered: Found what we wanted at a reasonable price, got on-line help from your kitchen designer, get delivered to my door.
Our customer answered: Very easy site and extremely friendly staff! Our designer worked tirelessly for us with our gazillion design changes we made. She made us feel like we were the only client she was working with. We highly recommend Willow Lane! OH, and the cabinets are beautiful!
Our customer answered: We received a quote from Lowes for $6,000 more then Willow Lane Cabinetry and that did not include plywood boxes and soft close features. The cabinets are extremely high quality and Willow Lane's service is fantastic - we had 1 of our cabinets in the order arrive damaged and they shipped out a replacement immediately.
Our customer answered: Price, availability, free design, reviews, A+ BBB rating
Our customer answered: Good prices, great quality and better selection for the money
Our customer answered: Cheaper with better quality!
Our customer answered: Great reviews, A+ bbb rating, 20 year warranty, Price match
Our customer answered: I loved the product, the style, color, and the assistance with design
Our customer answered: Cheaper and we liked the look of the online choices better
Our customer answered: Good combination of quality and price. Liked the cabinets you had in your inventory
Our customer answered: Price and quality, and retail stores were 5-10k more expensive
Our customer answered: Expert kitchen design, cabinet quality and style, pricing.
Our customer answered: Wider selection of styles at competitive prices. Selection of traditional designs rather than more contemporary which dominated my second choice
Our customer answered: Quality, value, endorsement, positive reviews, video instructions, designer help.
Our customer answered: Price vs value. I was able to get more cabinet for same price.
Our customer answered: Quality and the color that we wanted
Our customer answered: Good prices, quality product.
Our customer answered: My husband is a general contractor andbuild multi million dollar homes and large million dollar log cabins. We are building a new home for ourselves and trying to stay in a budget. My husband had heard about your store from other contractors so we decided to order a couple of door samples and see if we liked any of them. We were very surprised by the quality of the door samples and have been even more pleased by the actual cabinets now that we have them. We had our kitchen cabinets bid out by several local cabinet shops (some my husband uses all the time for his clients) and the price was morethen double the price to get them from you and the quality is not as great.
Our customer answered: Great quality. Ease of getting sample doors (within a couple of days of ordering them). Terrific designer who really helped answer all our questions. Online help. Great price for the quality.
Our customer answered: Quality, price, variety of stock cabinet features, ease of ordering online, courtesy of personnel.
Our customer answered: I have had a great experience. I did have to make a return claim but it was a very pleasurable experience. Marie dida n excellent job taking care of my needs!
Our customer answered: Best price and quality. Great customer service.
Our customer answered: I liked the price and read a lot of positive reviews.
Our customer answered: Better bang for the buck. Higher quality
Our customer answered: Quality mainly. I just couldn't see spending all that money for particle board structure no matter how nice the face looked. And to all wood cabinets at the box store the price was several fold of yours.
Our customer answered: Quality, price point and color selection
Our customer answered: Quality to price was big but Kelsey's help made everything possible. Between her renderings, measurement assistance, and installation plans it made it possible for us to do ourselves (mostly). This was a huge deciding factor and added greatly to our confidence in doing it ourselves and not relying on a contractor. Your people make you who you are as much as your product, Kelsey sets you apart and is why we were sure this was the right choice.
Our customer answered: Price, quality, and the friendly and professional service by Kelsey.
Our customer answered: We liked the cabinet finish options, the quality was great, the price was way....way... better then having them made locally and you offered free shipping.
Our customer answered: Value. I purchased from Willow Lane once before and the cabinets were high quality, great style, and the price.
Our customer answered: Price was good and they came assembled.
Our customer answered: Quality for the price, design help, reviews and warranty. Kelsey (our designer) was very helpful in thinking through and dealing with the many ways I changed my mind throughout the process.
Our customer answered: I really liked the quality of the cabinets. I received sample doors from another online store and the quality was not as good. Over all our experience with you as been wonderful! Vicky made my kitchen layout exactly how we wanted it! Also, the quality of the cabinets are great.
Our customer answered: The service with designer was outstanding! Price was the main factor in beginning, but after dealing with Home Depot and finding great service with you we decided to go with you.
Our customer answered: Service and price. Service was key - and although we got decent service at "big box" and local stores, they never really listened to what we wanted and really understood the word "budget". It was always, "Well, that is a few hundred more - but worth it." After it was said and done, the budget was beyond repair! Again, I cannot stress enough how great the service was/is
Our customer answered: We were very skeptical of buy cabinets online. Both of us are very picky and really know what we want (designers pain!). We were very happy with the quality of the door sample we were provided - which was even better quality than the box store brands. However, by far the biggest reason was your amazing (and I don't say that lightly) service. I spoke with a lot of people - including Samantha & Kara - who were beyond helpful - and friendly (that's huge!). Our designer was so incredible to work with. He was so responsive and listened to all our feedback and gave really solid recommendations. Multiple times he responded extremely late (given I am on the West Coast). He even helped us "submit" our cart at midnight from his home office before a sale ended. That was above and beyond and can't thank him - and the whole team - enough!
Our customer answered: Quality + Price + free design...You guys made it easy
Our customer answered: Price and quick and honest responses not playing games or giving me misinformation like I experienced prior to my search on the Internet
When asked: Why did you decide to purchase through Willow Lane Cabinetry?
Our customer answered: Wide selection of colors, options, good price, recommendation from actual buyers we know
Our customer answered: Service and price. Service was key - and although we got decent service at "big box" and local stores, they never really listened to what we wanted and really understood the word "budget". It was always, "Well, that is a few hundred more - but worth it." After it was said and done, the budget was beyond repair! Again, I cannot stress enough how great the service was/is.
Our customer answered: PNope, we love our cabinets! The price point was great and we get lots of complements.
Our customer answered: No, from the website to the customer service to the cabinets themselves I have no suggestions to make it better it is already great!...I can not tell you how many times I would send a late evening email to Kara the designer and I always heard back nearly immediately. I was shocked at her commitment to her employer...maybe this is a family owned business and she is part of the ownership...I was trully impressed with the customer service before I even ordered the products.
Our customer answered: Brick and mortar stores didn't have the selection at the price point I was willing to pay. You guys had great prices, selection (finish) and the free shipping.
Our customer answered: Great customer service, quicksamples and very reasonable price